Refund policy
Last updated: July 23, 2026
This Privacy Policy describes how Paw Mory (“Paw Mory,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from pawmory.com (the “Site”).
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with the Site.
Information you provide directly
When you place or attempt to place an order, contact us, or request customer support, we may collect:
- Your name.
- Billing address.
- Shipping address.
- Email address.
- Telephone number.
- Order and transaction details.
- Information included in messages you send to us.
- Payment information necessary to complete your transaction.
Payment information is generally processed by Shopify and authorized payment providers. Paw Mory does not ordinarily receive or store complete payment card numbers.
Customers are not required to upload photographs of their pets or other personal images to purchase the product.
Information collected automatically
When you visit the Site, we and our service providers may automatically collect certain information, including:
- Internet Protocol address.
- Browser and device information.
- Operating system.
- Time zone and approximate location.
- Pages and products viewed.
- Referring website or search terms.
- Cart and checkout activity.
- Interactions with the Site.
- Cookie and similar technology information.
Information received from third parties
We may receive information from:
- Shopify.
- Payment processors.
- Order fulfillment providers.
- Shipping and logistics providers.
- Order-tracking services.
- Applications used to operate the cart and storefront.
- Fraud prevention and security providers.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process and fulfill orders.
- Confirm payments and transactions.
- Arrange shipping and delivery.
- Provide order tracking.
- Communicate about purchases, delays, refunds, replacements, or returns.
- Respond to customer-service requests.
- Detect and prevent fraud, abuse, and security incidents.
- Maintain and improve the Site.
- Comply with legal, accounting, tax, and regulatory obligations.
- Enforce our policies and protect our rights.
We currently do not use customer information to send promotional email, SMS, or WhatsApp marketing without the customer’s consent.
Transactional communications concerning an order are not promotional marketing and may be sent when necessary to complete or support a purchase.
3. LEGAL BASES FOR PROCESSING
Where applicable law requires a legal basis, we process personal information based on one or more of the following:
- To perform a contract with you, such as processing and delivering an order.
- To comply with legal obligations.
- For our legitimate business interests, including fraud prevention, security, customer support, and improvement of the Site.
- With your consent, when consent is required.
- To protect the vital interests or legal rights of a person.
You may withdraw consent where processing is based on consent. Withdrawal does not affect processing that occurred before consent was withdrawn.
4. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage, and similar technologies to:
- Operate the Site.
- Remember cart contents and preferences.
- Maintain secure sessions.
- Process checkout.
- Understand Site performance.
- Detect errors, fraud, or suspicious activity.
- Provide order and delivery functionality.
Some cookies are necessary for the Site to function. Other cookies may be optional depending on your location and preferences.
Where required, you may manage optional cookies through the cookie banner or privacy settings available on the Site. Blocking certain cookies may affect the operation of some features.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties that provide services on our behalf, including:
Shopify
Our online store is hosted by Shopify. Shopify processes information needed to provide the ecommerce platform, checkout, security, hosting, and related services.
Payment providers
Payment processors receive the information necessary to authorize and complete payments, prevent fraud, and handle refunds or disputes.
Fulfillment and shipping providers
We work with third-party fulfillment, shipping, tracking, and logistics providers. These providers may receive information such as your name, shipping address, telephone number, email address, and order details to prepare and deliver your order.
These providers may operate in the United States or other countries.
Store applications
We use third-party applications to support functions such as:
- Order tracking.
- Countdown displays.
- Cart and checkout-related features.
The information available to each application depends on the permissions granted through Shopify and the services it performs.
Legal and professional purposes
We may disclose information:
- To comply with applicable laws, court orders, subpoenas, or lawful government requests.
- To investigate fraud, security incidents, or violations of our policies.
- To protect our customers, business, property, or legal rights.
- To accountants, attorneys, insurers, or other professional advisers when reasonably necessary.
Business transactions
If Paw Mory is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction.
6. SALE OR SHARING OF PERSONAL INFORMATION
Paw Mory does not sell personal information in exchange for money.
As of the date of this Privacy Policy, we do not knowingly share personal information for cross-context behavioral advertising.
If our practices change, we will update this Privacy Policy and provide any legally required opt-out mechanism.
Where required by applicable law and supported by our platform, we will process recognized browser-based privacy preference signals, such as Global Privacy Control, as an opt-out request.
7. INTERNATIONAL DATA TRANSFERS
Paw Mory is based in the United States and offers products internationally.
Your personal information may be processed or stored in the United States and other countries where Shopify, payment processors, fulfillment providers, shipping companies, application providers, or other service providers operate.
These countries may have privacy laws that differ from those in your country. Where required, appropriate safeguards will be used for international data transfers.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
- Process and support orders.
- Maintain business, accounting, and tax records.
- Handle refunds, returns, disputes, and chargebacks.
- Prevent fraud and abuse.
- Comply with legal obligations.
- Establish, exercise, or defend legal claims.
The specific retention period depends on the type of information, the reason it was collected, and applicable legal requirements.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
9. YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Receive a copy of certain information in a portable format.
- Restrict or object to certain processing.
- Withdraw consent.
- Opt out of certain sales, sharing, profiling, or targeted advertising.
- Appeal a decision concerning a privacy request.
- Submit a complaint to an appropriate data-protection authority.
These rights are not absolute and may be limited by applicable law. For example, we may retain information when required for tax, accounting, fraud-prevention, contractual, or legal purposes.
We will not discriminate against you for exercising an applicable privacy right.
To submit a privacy request, contact us at:
We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.
10. CHILDREN’S PRIVACY
The Site and Services are not directed toward children.
You must be at least 18 years old or the age of legal majority in your place of residence to make a purchase.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.
11. INFORMATION SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account credentials and for using secure devices and networks.
12. THIRD-PARTY WEBSITES
The Site may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, content, or practices of those third parties. We recommend reviewing their privacy policies before providing personal information.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal obligations.
The updated version will be posted on the Site with a revised “Last updated” date. Where required by law, we will provide additional notice.
14. CONTACT US
For questions about this Privacy Policy, our privacy practices, or your personal information, contact:
Paw Mory
Owner: Danny Bonilla
Website: pawmory.com
Email: bonillaalan278@gmail.com
Telephone: +1 (862) 410-3229
Business address: 41 Houston St, Newark 07105, United States